Monday, January 07, 2008

Customers and such

Sorry about the prolonged absence. It turns out that the new rule about there being no overtime just means that those above me will make ME work all the overtime. And I'm the sort of sucker who agrees to it.
But I do have a few random short diatribes related to and addressed to customers.

If you're looking for a part for a rare gun that's been out of production for many years, why would you call a place that doesn't even stock parts? I know you're desperate, but the only way you'll find the part is desperate internet searching. On a related note, don't ask me to special order you a gun that's no longer in production. I can't convince them to make some more, no matter how great it may have been.

I know you want to handle all the expensive guns, but that guy next to you knows what he wants and will actually buy it. I can't help him, though, if you're going to keep making me hand you every gun in the store.

Also, I don't care if every other customer's touched that display gun. They didn't break it. They didn't scratch it. It's tough. You don't need either a discount or one fresh from the factory. If we'd had one in the back, we would let you have it. You want the last one. That means it's popular. Buy it.

I understand you want help right away. So do all the other customers. And there are only so many gun salesmen. You will have to wait.

I don't care if you're a dealer, cop, or even a fed: when I ask you to fill out a certain form a certain way, I'm not asking for you to tell me what our policy SHOULD be. If you can't spell things out or don't think that the DOL was right when they told us we have to consider black powder revolvers the same as any other handgun, you don't need to buy the gun from us. I'm not just making things up to punish you.

No, I don't know everything about every gun, cartridge, and scope we have. If you'd like to figure out the velocity of this bullet out of that barrel, buy a chronograph, the ammo, and the gun. I will not know it offhand.

I cannot cut you a deal, be it throwing in a holster or cutting the price. We don't mark them up all that much, so the deal is the price. I'll throw in anything the gun came from the factory with, but that's it. Also, I'm working at a chain store. I don't have the authority to do a whole lot of wheeling and dealing.

Yeah, that used gun's price is high. It has a low serial number/rare marking/other feature. If that doesn't mean much to you, look at a cheaper used gun.

When your buddy gets delayed by the FBI, you can't buy the gun instead, no matter how far you drove. That's a straw purchase, and we can't know whether he'll be approved, so we have to figure he might be denied. We can ship it to an FFL in your area if you can't manage to be in the area in about 3 days.

Finally, I know you like to talk. Talk to a fellow customer and you'll be far less likely to anger the guy who's waiting for you to stop talking to me.

If just half of the problem customers would heed these diatribes, we'd still have a hell of a lot of people causing trouble. But it'd be better.


Hammer said...

My gun shop experiences are often ruined as many times by idiot customers as by surly counter employees.

I would be very wary of a fed that wanted me to let them take shortcuts on the 4473

Anonymous said...

Thank you. We needed that. I have read it three times now.